Sign Up for MIH: Premiere in Omaha

Are You Ready To Be
Unreasonable?

It's time to stop doing "business" like everyone else.

Seize the opportunity to transform customer interactions into unforgettable experiences and team engagement into a culture that’s Forged in GOLD.

The magic is that growth follows. Loyal customers return again and again, sales rise, and the momentum feels almost invisible…because it’s built into everything you do.

 

Join the Next Level Resale team as we kickoff

MAKE IT HAPPEN: PREMIERE
Sunday, September 28th - Tuesday, September 30th
Old Market | Omaha, Nebraska

MAKE IT HAPPEN: PREMIERE

Go beyond what’s expected in the best way possible at the premiere workshop for consignment and resale stores by embracing the bold, the unexpected, and the radically generous.

At the heart of every strategy we teach is one principle: Unreasonable Hospitality.   It's the kind of service that turns customers into your best marketing tool, suppliers into fabulous partners, and team members into brand ambassadors.  When we talk about Unreasonable Hospitality, “unreasonable” doesn’t mean difficult or irrational. It means:
  • Breaking past the limits of ‘normal’ service to create something memorable
  • Surprising people with kindness and attention that feels almost too good to be true
This experience isn't about spending more, it's about doing it differently.  Together. we'll build systems, culture, and leadership that forge Unreasonable Hospitality into the core of your store's success. 

 

Don't Wait! Register Now for Make It Happen: Premiere in Omaha, Nebraska

Don't Settle for Average

"Great" Customer Service Just Won't Do Anymore

Move Beyond the Basics or Risk Losing "Loyal" Customers, Top Talent, and Worst of All...Revenue

Are You Seeing A Decline In Your Store?

  • Customers leaving unsatisfied and empty-handed
  • Disengaged team members lack morale & motivation
  • Revenue decline even during peak seasons
  • You struggle to differentiate your store from competitors (or other businesses in town)
  • Your vision for your excellence in your store remains unrealized

If you've ever wondered how to create a business that runs with clarity, consistency and heart, well...
this is where we Make It Happen. 

HEAR FROM WILL GUIDARA

WHAT IF THE SIMPLEST SHIFT IS THE BIGGEST IMPACT?

What if how you serve others could transform not just their experience, but your entire business? Watch this video to discover the power of creating moments so meaningful, they linger long after the doors close.

 

This is just a glimpse of what we’ll dive into at Make It Happen: Premiere

You’ll learn how to bring true magic to your customers, your team, and your community. Don’t just watch the change… come experience it with us in Omaha.


IT'S NOT ABOUT THE SERVICE, IT'S ABOUT HOSPITALITY

FORGE THE UNREASONABLE IN YOUR HOSPITALITY

What's At Stake If You Don't Bring Unreasonable Hospitality Into Your Day-To-Day:

Let’s be clear.  Doing just enough isn’t enough anymore.  Without Unreasonable Hospitality:

  • You become forgettable because nothing you do stands out anymore 
  • Staff disengages when they don't see how to deliver the "WOW"
  • Transactions become transactional so customers don't return or stay loyal

But most of all?  You miss the chance to build something AHmazing...a store that feels different, one that people talk about, return to, and trust.  Unreasonable Hospitality isn’t just the secret to more sales, it’s the heartbeat of a store.

Register Now for Make It Happen: Premiere

TAKE ANOTHER STEP BY CREATING UNREASONABLE IN YOUR "DAY-TO-DAY"

FORGE THE UNREASONABLE IN YOUR OPERATIONS

What's At Stake If You Don't Bring Unreasonable Operations Into Your Day-To-Day:

Failing to master Unreasonable Operations puts everything you’ve built on the line:

  • Unclear staff meetings erodes trust & leaves your team guessing 
  • Inefficient schedules chips away at profit margins
  • An under-empowered team means burnout, frustration & overwhelm

Investing in Unreasonable Operations ensures every meeting, schedule and paycheck serves your goals, frees you to lead, and transforms your team into the powerhouse that brings your vision to life.

Register Now for Make It Happen: Premiere
Video Poster Image

BUT IT'S NOT JUST ABOUT BEING UNREASONABLE WITH YOUR CUSTOMERS AND YOUR OPERATIONS

FORGE THE UNREASONABLE IN YOUR EXPECTATIONS

What's At Stake If You Don't Bring Unreasonable Expectations To Your Team:

If your team doesn’t understand what excellence looks like, everything falls flat.  When you fail to set clear, bold expectations that support Unreasonable Hospitality:

  • Mediocre becomes the norm
  • Your standards live only in your head and frustrations run high
  • Customers feel the inconsistency in the experience based on who is working

Unreasonable Expectations aren’t about being harsh.  They’re about being mind-blowingly clear so your team knows how to deliver experiences that feel magical, intentional, and irreplaceable.  Without that clarity, Unreasonable Hospitality doesn’t scale.  With it? You unlock a team that shows up like owners and customers who never want to shop anywhere else.

Register Now for Make It Happen: Premiere

Transform Your Resale, Consignment, or Thrift Store Today

High Impact Strategy Sessions Rooted In (and Designed to Strengthen) Your Ability to Deliver Unreasonable Hospitality To Everyone Who Walks Through Your Doors

 

SESSION #1: 

Unreasonable Hospitality: Where It All Begins

Where embracing the mindset of Unreasonable Hospitality sets the stage for transformative change.  Where you find moments to infuse excitement in everyday interactions so your customers feel seen and valued because loyalty doesn't rely on discounts or gimmicks.  It relies on connection.

  • Introduction to the framework of UH & EARNing your customers
  • Brainstorming sessions to identify where UH can live in your store
  • Build moments in your business where EARNing customers = sales

Have a clear, shared vision and the Unreasonable Hospitality mindset in place so you're ready to translate intention into unforgettable experiences.


SESSION #2

Unreasonable Operations: Build Systems to Support the Experience

Dive into Unreasonable Operations to overhaul staff meetings, scheduling and payroll to turn every process into a competitive advantage because operationalizing your brand for consistency should be aligned with the data, not guesswork.

  • Run staff meetings that matter and have a positive impact on your team
  • Learn principles for aligning labor cost targets with sales projections
  • Gain tools for creating flexible, demand-driven & on-budget schedules

Clear, budget-driven tools and empowered team structures keep your store running smoothly and profitably.


SESSION #3

Unreasonable Expectations: Lead With Vision and Clarity

Empower your team by establishing crystal-clear roles, expectations, and the freedom to excel. They deserve to know what winning looks (and feels) like so they can hit those standards with pride and purpose.  Because everyone wins when an empowered team is connected to the customer experience.

  • Clarify the roles in your store so your staff knows how to excel
  • Easily recognize where adjustments are needed for clarity and impact
  • Free yourself up while your team drives results

Learn the framework to set your team up for success and allow them to deliver the results you need for your business. 


This Isn't A Peptalk...It's A Playbook 

  • Bold Strategies + Real Life Tools
  • A Framework Built on Hospitality That Drives Revenue
  • A New Way to Lead, Operate, and Serve
You'll Walk Away With:
  • A Transformed View of What's Possible in Resale
  • A Roadmap to Deliver Hospitality at Scale
  • Systems You Can Install Immediately
  • And a Network of Owners Who Are Done Playing Small

 

REGISTER NOW FOR MAKE IT HAPPEN: PREMIERE IN OMAHA, NEBRASKA

SIGN UP TODAY! Choose Your Easy Payment

NLR MEMBERS

$797

ONE TIME PAYMENT

(register team members separately)

REGISTER NOW

NLR MEMBERS

$266

3 EASY PAYMENTS

(register team members separately)

REGISTER NOW

NLR MEMBERS

$133

6 EASY PAYMENTS

(register team members separately)

REGISTER NOW

NON-MEMBERS

$897

ONE EASY PAYMENT

(register team members separately)

REGISTER NOW

NON-MEMBERS

$299

3 EASY PAYMENTS

(register team members separately)

REGISTER NOW

NON-MEMBERS

$150

6 EASY PAYMENTS

(register team members separately)

REGISTER NOW

Important Registration Note
Each member of your team must be registered individually for the Make It Happen: Premiere Workshop.  To ensure accurate attendee information and proper access to workshop materials, only one person can be registered per checkout.  If you are registering multiple team members, please complete a separate registration for each participant.


Make It Happen: Premiere Agenda

Saturday, September 27th | 6:00pm - 8:00pm 
Meet & Greet Reception in Hyatt Place Lobb

Sunday, September 28th | 8:00am - 5:00pm
Make It Happen: Premiere Workshop

Monday, September 29th | 9:00am - 5:00pm
Make It Happen: Premiere Workshop

Tuesday, September 30th | 9:00am - 3:00pm
Make It Happen: Premiere Workshop


Travel Information

Hyatt Place | Old Market Omaha

540 S 12th St, Omaha, NE 68102

Exclusive MIH Room Rates: $125/night
(Your code for reservations is inside your program after you register under the Travel module. Reservations need to be made for this rate before September 1st.)

Hyatt Place Hotel Information

Eppley Airfield (OMA)

Eppley is located minutes from the Old Market area and our host hotel, so it won't take you long to arrive and get settled! 

Grab an Uber or Lyft from the airport to the Hyatt Place for approximately $12-15.  Coordinate with other attendees and share the ride!

Eppley Airfield (OMA) Information

Raise Your Hand If You're Ready To Be Unreasonable

 It's Not Too Late To Turn It Around!   Equip Your Team With The Principles Of:
  • Unreasonable Hospitality
  • Unreasonable Operations
  • Unreasonable Expectations

Watch customer satisfaction climb, team morale ignite, and revenue abound as your store rises above the competition

REGISTER NOW FOR MAKE IT HAPPEN: PREMIERE IN OMAHA!