No. This is a Policy Manual, outlining the rules, expectations, and standards that guide behavior and decisions. Procedures explain how tasks are performed—this manual does not cover that.
But watch for our Procedure Manual coming soon!

What’s Inside the Policy Manual

This editable document includes the essential policy categories every resale business needs to run smoothly and confidently:

Employment

Outlines your stance on equal opportunity, at-will employment, background checks, employee classifications, and internal promotions. Sets expectations from day one.

Pay Practices

Clarifies how employees are paid, overtime rules, time reporting, and salary reviews. Eliminates confusion about compensation.

Employee Benefits

Details your policies on PTO, sick leave, holiday pay, and employee discounts. Keeps everyone on the same page about entitlements and eligibility.

Absence from Work

Covers expectations around attendance, tardiness, vacation requests, sick leave use, and how time off is approved or denied.

Store Premises and Work Area

Establishes rules for cleanliness, safety, smoking, locker use, and personal belongings in the workplace. Helps maintain a professional environment.

Code of Conduct

Defines your expectations for employee behavior, use of company equipment, confidentiality, and appropriate communication.

Yes. Use the Word document to update the store name, edit specific policies to match your business, and adjust for your state laws if needed.

No. Whether you’re starting fresh or refining your policies after years in business, this manual helps create structure and consistency.

No, you don’t, but the Academy includes a ton of additional tools and training to help you run your store more effectively.

This guide is intended for use in your store only. It’s a proprietary resource developed on industry best practices to help you define your store's policies and train your team. While we encourage collaboration within the resale community, please direct others to purchase or request their own copy to ensure fairness and proper use.

No. This manual is not legal advice, nor does it guarantee sales or success. It is a Policy Manual resource based on industry experience and best practices. Always consult a qualified attorney when drafting consignment contracts or making legal decisions for your business. This guide is meant to support, not replace, professional advice.